Shipping policy

For B2B orders over 10Kg internationally, please contact our customer service or send us an email to sales@secretnaturetreasures.ca

Order Processing Times & Order Tracking

Orders typically take 1-3 days to process before they ship – excluding weekends and holidays.  

You will receive an email confirmation with the shipping tracking number when your order is shipped.

International air shipping takes 5 to 10 days excluding weekends and holidays and pending destination. Ground shipping in Canada usually takes 3 to 9 days excluding weekends and holidays. 

Occasionally, we may ship multiple piece orders out from multiple warehouses to get your order to you as fast as possible. In this case, you will receive an email outlining what was shipped and what is pending. You can also track your order in “My Account” section.

Cancellations

Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and your credit card will not be charged.